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Cookie Policy

Last updated: 11th August 2024

1. Introduction

This Cookie Policy explains how Crystal Route ("we," "us," or "our") uses cookies and similar technologies when you visit our website crystal-route.com (the "Website"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.

This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies:

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Remain on your device until they expire or are deleted
  • First-Party Cookies: Set directly by our website
  • Third-Party Cookies: Set by third-party services we use

3. How We Use Cookies

We use cookies for the following purposes:

3.1 Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled.

Cookie Name Purpose Duration
cookie_consent Stores your cookie preferences 1 year
session_id Maintains session state Session
csrf_token Security protection Session

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Cookie Name Purpose Duration
_ga Google Analytics - Visitor identification 2 years
_ga_* Google Analytics - Session data 2 years
_gid Google Analytics - Visitor identification 24 hours

3.3 Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness.

Cookie Name Purpose Duration
_fbp Facebook Pixel - Ad targeting 3 months
_gcl_au Google Ads - Conversion tracking 3 months

3.4 Functional Cookies

These cookies enable enhanced functionality and personalisation.

Cookie Name Purpose Duration
user_preferences Stores user settings and preferences 1 year
language Remembers language preference 1 year

4. Third-Party Services

We use the following third-party services that may set cookies:

4.1 Google Analytics

We use Google Analytics to analyse website traffic and user behaviour. Google Analytics uses cookies to collect anonymous information about how visitors use our site.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Social Media Platforms

Our website includes social media sharing buttons and embedded content that may set cookies:

  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

5. Your Cookie Choices

You have several options for managing cookies:

5.1 Cookie Banner

When you first visit our website, you'll see a cookie banner with options to:

  • Accept all cookies
  • Accept necessary cookies only
  • Customise your preferences

5.2 Cookie Settings

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Managing cookies through your browser settings
  • Using third-party opt-out tools

5.3 Browser Settings

Most browsers allow you to control cookies through their settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Privacy, search, and services > Cookies and site data

6. Impact of Disabling Cookies

Disabling cookies may affect website functionality:

Necessary Cookies

  • Cannot be disabled as they are essential for website operation
  • Disabling may prevent proper website functionality

Analytics Cookies

  • Website will still function normally
  • We cannot improve user experience based on usage data

Marketing Cookies

  • You may see less relevant advertisements
  • Ad campaign measurement will be affected

Functional Cookies

  • Personalisation features may not work
  • Settings and preferences will not be remembered

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in our use of cookies
  • New legal requirements
  • Technological developments
  • Best practice recommendations

We will notify you of significant changes by updating the "Last updated" date at the top of this policy.

8. International Transfers

Some of our third-party services may transfer data outside the UK/EEA:

  • Google Analytics data may be processed in the United States
  • Social media platforms may process data globally
  • We ensure appropriate safeguards are in place for international transfers

9. Contact Information

If you have questions about our use of cookies, please contact us:

Crystal Route
45 Britannia Street
Manchester M1 3FY
United Kingdom

Email: [email protected]
Phone: +44 161 524 7892

10. Useful Resources

For more information about cookies and privacy:

  • ICO Guide to Cookies
  • All About Cookies
  • Your Online Choices
Return to Homepage Privacy Policy Terms of Service

Crystal Route

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Contact

45 Britannia Street
Manchester M1 3FY
United Kingdom

Phone: +44 161 524 7892

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