Terms of Service

Last updated: 11th August 2024

1. Introduction

These Terms of Service ("Terms") govern your use of Crystal Route's website and services. Crystal Route is a company incorporated in England and Wales, with our registered office at 45 Britannia Street, Manchester M1 3FY, United Kingdom.

By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.

2. Definitions

• "Company," "we," "us," or "our" refers to Crystal Route
• "Client," "you," or "your" refers to the individual or entity using our services
• "Services" refers to web development, e-commerce solutions, and technical support services
• "Website" refers to crystal-route.com and all associated subdomains
• "Agreement" refers to these Terms and any signed service agreements

3. Services

3.1 Service Description

Crystal Route provides:

• Custom web development services
• E-commerce platform development and support
• Website maintenance and technical support
• Digital consultation and strategy services
• Related web development and e-commerce services

3.2 Service Limitations

Our services are subject to:

• Availability and technical feasibility
• Compliance with applicable laws and regulations
• Our standard business practices and policies
• Resource availability and scheduling constraints

4. Client Obligations

4.1 Information and Materials

Clients must:

• Provide accurate and complete project requirements
• Supply necessary content, images, and materials in a timely manner
• Respond to requests for feedback and approvals promptly
• Ensure all provided materials are legally compliant and properly licensed

4.2 Cooperation

Clients agree to:

• Participate actively in the development process
• Provide reasonable access to systems and personnel when required
• Maintain confidentiality of sensitive project information
• Use our services in accordance with these Terms

5. Payment Terms

5.1 Pricing and Invoicing

• Service prices are quoted in British Pounds (GBP) unless otherwise specified
• Invoices are issued according to agreed payment schedules
• All prices exclude VAT unless explicitly stated otherwise
• Additional work outside the agreed scope may incur extra charges

5.2 Payment Schedule

• Payment terms are typically 30 days from invoice date
• Project milestones may require staged payments
• Final payment is usually due upon project completion
• Late payments may incur interest charges as permitted by law

6. Intellectual Property

6.1 Client Content

Clients retain ownership of:

• Brand elements, logos, and trademarks
• Business content and proprietary information
• Pre-existing materials provided for the project

6.2 Developed Solutions

Upon full payment:

• Clients receive full rights to custom-developed solutions
• We retain rights to underlying technologies and methodologies
• Third-party components remain subject to their respective licences
• We may showcase completed work in our portfolio (with client approval)

7. Confidentiality

Both parties agree to:

• Maintain confidentiality of sensitive business information
• Use confidential information solely for project purposes
• Return or destroy confidential materials upon request
• Comply with applicable data protection regulations

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• We have the right to provide the agreed services
• Our work will comply with industry standards

8.2 Disclaimers

Except as expressly stated, we provide services "as is" without warranties of:

• Uninterrupted or error-free operation
• Specific performance metrics or business results
• Compatibility with all third-party services
• Future-proof technology solutions

9. Limitation of Liability

Our liability is limited as follows:

• Total liability shall not exceed the fees paid for the specific service
• We are not liable for indirect, consequential, or special damages
• Business interruption or lost profits are excluded from liability
• Liability limitations do not apply to death, personal injury, or fraud

10. Indemnification

Clients agree to indemnify us against claims arising from:

• Client-provided content or materials that infringe third-party rights
• Client's use of services in violation of these Terms
• Client's business operations or decisions
• Modifications made to our work by third parties

11. Termination

11.1 Termination Rights

Either party may terminate for:

• Material breach that remains uncured after 30 days' notice
• Insolvency or bankruptcy of the other party
• Mutual agreement in writing

11.2 Effect of Termination

Upon termination:

• Outstanding invoices become immediately due
• Each party retains pre-existing intellectual property rights
• Confidentiality obligations continue indefinitely
• Completed work deliverables are transferred upon full payment

12. Force Majeure

Neither party is liable for delays or failures due to:

• Natural disasters or extreme weather events
• Government actions or regulatory changes
• Labour disputes or strikes
• Cyber attacks or technology failures beyond our control
• Global pandemics or health emergencies

13. Governing Law and Jurisdiction

These Terms are governed by:

• English and Welsh law
• UK courts have exclusive jurisdiction over disputes
• Alternative dispute resolution may be pursued by mutual agreement

14. General Provisions

14.1 Entire Agreement

These Terms, together with signed service agreements, constitute the entire agreement between the parties.

14.2 Modifications

Terms may only be modified by written agreement signed by both parties.

14.3 Severability

If any provision is found unenforceable, the remainder of these Terms remains in effect.

14.4 Assignment

Clients may not assign their rights without our written consent. We may assign our rights with reasonable notice.

15. Contact Information

For questions about these Terms or our services, contact us: